Returned from holiday and connection speed has fallen through the floor

[#1]

Hi,
I've been away for 2 weeks and although I normally leave the router on this time I turned it off.  I reconnected yesterday and seem to be getting speeds of 700-800k b/s instead of the normal 3Mb/s.  Would BT have reset my profile as I'd been off line for 2 weeks and therefore will this return to normal in the next few days or do I have a bigger problem?

Thanks,

Simon

[#2]

Welcome to the Forum
What time of day did you switch it back on?,, any time after about 2 PM will get you a slow connection, best from about half our after sunrise up to about 1 pm.
You should not loose speed by it being off for 14 days

[#3]

Simon, I always switch my router off whilst I am on holiday.  Just got home from a month away and got my usual speed of 6Mb.

[#4]

My connection speed has now improved to 1280 kbps
----------------------
Download speed achieved during the test was - 633 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1280 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
-----------------------
but it's still about 50% what it was before I went away.  I'm concerned that this speed is not going to allow me to work from home over our VPN which is going to be a serious issue.
Here are the router stats :
ADSL Link Downstream Upstream
Connection Speed 1280 kbps 448 kbps
Line Attenuation 48.0 db 29.0 db
Noise Margin 12.3 db 19.0 db
PLUSNET Staff - I started to raise a ticket but the test above implies this result is in the right ballpark even though I had about double the speed two weeks ago before I went o holiday and had had that for a number of years before then.  Can you advise or look at anything from your end?
Thanks,

Simon

[#5]

Hi ferraris,
Having just ran a line test, with attenuation of 48, even with SNR at 12dB you should be getting a much higher sync rate. Have a look at our guide to troubleshooting slow speeds If that doesn't help I would definitely raise a fault as I don't think you're getting as good as your line can take.
Jojo

[#6]

Hi Plusnet People,
Normality is returning to my BB connectivity and for the past few weeks the router is syncing at 4.5-5Mb/s however my BT profile still seems to be stuck at 2 Mb/s and speedtest is giving me about 3.5Mb.
Obviously at these levels I need to eek out as much speed as possible.  Is there anything you can do to release any more speed?
Thanks,

Simon

[#7]

HI ferraris,
I see your profile at 3500. Are you in the test socket at the moment as you would probably get a better sync rate there?
Jojo