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Residential v Business FTTC

goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Residential v Business FTTC

Just want to know this:
What the real different between Residential and Business from Plusnet? I can't see anything much difference as it would get the same speed no matter if change from residential to business.
Am I correct below:
BT Wholesale set the acceptable range of speeds is 40 Mbps-77.43 Mbps on the residential FTTC
and set the acceptable range of speeds is 60 Mbps-77.43 Mbps on the business FTTC
but quickly to fix the fault within 24 hours rather than residential after 72 hours!
I think telephone support pick up instant on the business support rather than residential support.
Business are excluding VAT.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Residential v Business FTTC

Speed wise - no difference (package dependent).
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: Residential v Business FTTC

I think goldenfibre is referring to the Minimum ‘Best Efforts’ Planned Downstream during the busiest three hours of the day. I am pretty sure that dave clarified that business FTTC is the same as residential FTTC, being on standard rather than elevated.
I have a feeling that both residential/business get the same '40 hour response' time for faults.
goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Re: Residential v Business FTTC

Thanks AndyH. Interesting really. I thought the business have the highest priority!
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Residential v Business FTTC

I'm not sure if 'Enhanced Care' (24 hour fault repair time) is something that's available with Plusnet FTTC Business or if that's for the phone line side.
Those minimum best efforts aren't guaranteed - if your exchange/SVLAN has congestion, everyone will be affected. The only difference is the thresholds to report the problem.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Residential v Business FTTC

Hi all,
I believe we do still offer this as an additional extra on business accounts which helps with issue resolution.