Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Residential v Business FTTC
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Residential v Business FTTC
Residential v Business FTTC
06-08-2014 8:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just want to know this:
What the real different between Residential and Business from Plusnet? I can't see anything much difference as it would get the same speed no matter if change from residential to business.
Am I correct below:
BT Wholesale set the acceptable range of speeds is 40 Mbps-77.43 Mbps on the residential FTTC
and set the acceptable range of speeds is 60 Mbps-77.43 Mbps on the business FTTC
but quickly to fix the fault within 24 hours rather than residential after 72 hours!
I think telephone support pick up instant on the business support rather than residential support.
Business are excluding VAT.
What the real different between Residential and Business from Plusnet? I can't see anything much difference as it would get the same speed no matter if change from residential to business.
Am I correct below:
BT Wholesale set the acceptable range of speeds is 40 Mbps-77.43 Mbps on the residential FTTC
and set the acceptable range of speeds is 60 Mbps-77.43 Mbps on the business FTTC
but quickly to fix the fault within 24 hours rather than residential after 72 hours!
I think telephone support pick up instant on the business support rather than residential support.
Business are excluding VAT.
Message 1 of 6
(781 Views)
5 REPLIES 5
Re: Residential v Business FTTC
06-08-2014 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Speed wise - no difference (package dependent).
Message 2 of 6
(522 Views)
Re: Residential v Business FTTC
06-08-2014 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think goldenfibre is referring to the Minimum ‘Best Efforts’ Planned Downstream during the busiest three hours of the day. I am pretty sure that dave clarified that business FTTC is the same as residential FTTC, being on standard rather than elevated.
I have a feeling that both residential/business get the same '40 hour response' time for faults.
I have a feeling that both residential/business get the same '40 hour response' time for faults.
Message 3 of 6
(522 Views)
Re: Residential v Business FTTC
06-08-2014 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks AndyH. Interesting really. I thought the business have the highest priority!
Message 4 of 6
(522 Views)
Re: Residential v Business FTTC
06-08-2014 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure if 'Enhanced Care' (24 hour fault repair time) is something that's available with Plusnet FTTC Business or if that's for the phone line side.
Those minimum best efforts aren't guaranteed - if your exchange/SVLAN has congestion, everyone will be affected. The only difference is the thresholds to report the problem.
Those minimum best efforts aren't guaranteed - if your exchange/SVLAN has congestion, everyone will be affected. The only difference is the thresholds to report the problem.
Message 5 of 6
(522 Views)
Re: Residential v Business FTTC
06-08-2014 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
I believe we do still offer this as an additional extra on business accounts which helps with issue resolution.
I believe we do still offer this as an additional extra on business accounts which helps with issue resolution.
Message 6 of 6
(522 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page