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Reset the DLM and banding issues

stefantomas
Dabbler
Posts: 10
Registered: ‎21-08-2018

Reset the DLM and banding issues

 

Hi , I have historically connected at 40mbs to 42mbs with no problem for years. Over the last 3 months the speed has dropped to 31mbs. Which I know is inside the lower threshold, but this can't be correct... and has previously been fixed your end.

Would you be kind enough to investigate if my profile has been banded please and perform a DLM reset please. 

 

thanks

stefan 

 

 

4 REPLIES 4
Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: Reset the DLM and banding issues

No need to duplicate posts.

Why not post your router stats and what fault finding you have done?

Baldrick1
Moderator
Moderator
Posts: 11,699
Thanks: 5,203
Fixes: 418
Registered: ‎30-06-2016

Re: Reset the DLM and banding issues

Moderator’s Note

Duplicate removed.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

stefantomas
Dabbler
Posts: 10
Registered: ‎21-08-2018

Re: Reset the DLM and banding issues

apologies for double posting!

connection speeds getting progressively lower. down at 31mbs now. this happened last year and Plunet did something to remove banding and it worked perfectly again then. just need the same to be done again as nothing has changed my end. 

 

thanks

Townman
Superuser
Superuser
Posts: 23,031
Thanks: 9,615
Fixes: 160
Registered: ‎22-08-2007

Re: Reset the DLM and banding issues

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.


 

How is your line performing?

Please post your router stats; for PN routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics, download the .PDF report and post the results here. DO NOT REBOOT the router!

Check the Plusnet user portal for the "Current Line Speed" which is relevant to users with static IP addresses.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.