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Reset my Weird SNR

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Reset my Weird SNR

Can someone kindly rest my SNR to 6db up an down. For some reason they are set 8 down and 10 up which is very odd.

Thanks

 

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Reset my Weird SNR

The SNR target on your line is actually 6db so a reset wouldn't benefit you.

Have you tried a resync?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Reset my Weird SNR

Yes I have it's still 8db down 10db up even your checks say the same thing

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
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Registered: 05-04-2007

Re: Reset my Weird SNR

The target SNR is definitely 6db, it goes in 3db steps so 8 isn't one we can choose. The SNR will fluctuate around the margin and that's completely normal.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
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Registered: 10-06-2010

Re: Reset my Weird SNR

@glloyd

What are your current ADSL stats?

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Reset my Weird SNR

That's really odd because it's 8db on boot up and stays solid at 8db same as up is set to 10db so something is not right. And it's the same on what ever router I try.

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Reset my Weird SNR

Negotiated Connection Properties

    Receive Direction Send Direction
Max. DSLAM throughput kbit/s 14336 1280
Min. DSLAM throughput kbit/s 7168 32
Attainable throughput kbit/s 15227 888
Current throughput kbit/s 14332 888
Seamless rate adaptation   off off
Energy-saving mode L2 off    
       
Latency   7 ms 8 ms
Impulse Noise Protection (INP)   1 2
G.INP   off off
       
Signal-to-noise ratio dB 8 11
Bitswap   off off
Line attenuation dB 27 14
Power reduction dB 1 0
       
       
Carrier record   A43 A43

 

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Reset my Weird SNR

I spent ages on the phone trying to sort out this merry go round. The agent claims there is no banding on my line yet others say there is. He insisted they do not disconnect when testing the line when Ii said they do. This is what is on the ticket.

"account holder called to ask what his snr margin is and to ask about the dropouts which i have explained this will be down to the testing thats going on

Kind regards,"

 

It's like banging your head against a brick wall. All I want is the banding removed and my SNR back to what it always has been.

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: Reset my Weird SNR

Your line *is* banded.

 

Your target SNR is 6db.

 

WBC 7M - 14M Medium delay (INP 1) 6dB Downstream, UC Medium delay (INP 2) 6dB Upstream (ADSL2+)

 

The testing would only cause a single drop (normally around 3 minutes) at the point we run it, they wouldn't cause the other drops showing:

 

 
I've just submitted a request to remove the banding, this will cause a drop, however your line may get banded again if the other dropouts continue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Reset my Weird SNR

Thank you Chris. I know what the other drops where. As I explained it was due to DNS server problems and me trying to solve it. All back to normal now thanks