Reset line please
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- Re: Reset line please
Reset line please
23-11-2016 7:34 PM
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I asked on another thread about 2 weeks ago for a reset to a normal 6dB SNR profile. Following tests on my line a few weeks ago to establish the causes of long term problems my line seems to have been 'banded' or whatever at 9-10dB.
Following my tests and clearing a fault and a further engineering visit all the faults on the line have now been cleared and it has been working reliably for several weeks.
May I please be restored to a 6dB profile?
Re: Reset line please
23-11-2016 7:49 PM
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One of the plusnet staff will pick this up soon please note however after a SNR reset the exchange equipment could decide to change the SNR value again if it feels the line needs it.
James
Re: Reset line please
29-11-2016 5:54 PM
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Well, not been "picked up" yet!
Re: Reset line please
29-11-2016 8:44 PM - edited 29-11-2016 8:44 PM
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Sorry to hear that your thread hasn't been picked up yet.
If you private message me with your account username I will be happy to see what I can do for you tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Reset line please
30-11-2016 9:40 AM
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Thank you for your PM
I can see that your SNR target is set at 6db, but the circuit is currently not in sync. I would recommend raising this as a fault to us at http://faults.plus.net
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Reset line please
02-12-2016 7:32 PM - edited 03-12-2016 6:33 PM
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Summary
MGALS Value: 3.81 Mbps | BTW Estimate: 5 Mbps
High number of drops, possible DCN issue
Line appears to be banded
Workplace profile was mismatched and has been updated
No BT Wholesale speedtest has been performed on this connection
"Line appears to be banded" - Well yes, that's the problem. This originally came about due to the large number of drops caused by my testing the line to find one of the line faults, before the engineer was called in and found the other fault on the incoming line. The question is, is there any easy way of resetting the DLM so I get back to my original speeds? Ironically my sync speed was higher before the faults were cleared (when working) even though the line was in a terrible state then.
Subsequently a line drop some time around 5am yesterday morning has resulted on reconnection of the DSL Up link at 6dB from 15 dB and Up link speed increasing from 888kbps to 1196kbps. The down speed remains unchanged at 14335kbps.
The TalkTalk DSL-2680 and the Plusnet TG582n routers seem to disagree about Download SNRM. Respectively 6.1dB and 9.8 dB, but report Down speed the same within 3kbps.
My line seems to have been in intensive care for so long now I can no longer remember when it was just working OK. I think it was some time in 2014.
Re: Reset line please
05-12-2016 7:02 PM
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Once again.Please may I have my line/DLM reset.
Re: Reset line please
06-12-2016 11:16 AM
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Profile Info: | WBC 7M - 14M Medium delay (INP 1) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+) |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 14.3 | 28.0 |
SNR Margin: | 7.0 | 10.1 |
Errored Seconds: | 0 | 1 |
HEC Errors: | 0 | |
Cell Count: | 779948 | 5087205 |
Speed: | 1188 | 14335 |
Your connection has stabilized. I've reset your line to 6db and removed the banding. Should be sorted within 24 hours.
Apologies for the delay.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Reset line please
06-12-2016 11:30 AM
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I have got exactly the same problem but can't get C/S to sort it out. Pity I have just agreed to another 12 months otherwise I would be off.
Re: Reset line please
06-12-2016 12:03 PM
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@glloyd Testing your broadband you are on a 6db profile as per:
Profile Info: | WBC 7M - 14M Medium delay (INP 1) 6dB Downstream, UC Medium delay (INP 2) 6dB Upstream (ADSL2+) |
The line is banded though, probably caused by the drop outs:
If you've tried the checks advised in your fault ticket the next step would be to arrange an engineer appointment.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Reset line please
06-12-2016 12:12 PM
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They were not disconnects they were caused by me because of a problem with DNS servers. I was trying different routers. Once I change DNS servers it was OK.
Re: Reset line please
06-12-2016 12:14 PM
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Re: Reset line please
06-12-2016 12:39 PM
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Many times. I was fully connected but could not access web sites. It turned out to be a problem with PlusNet DNS servers because as soon as I changed to another server the problem was solved. It seems banding seems to be the problem now.
Re: Reset line please
06-12-2016 12:50 PM
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Thanks Anoush.
Re: Reset line please
06-12-2016 12:57 PM - edited 06-12-2016 1:03 PM
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@glloyd wrote:
They were not disconnects they were caused by me because of a problem with DNS servers. I was trying different routers. Once I change DNS servers it was OK.
This is the ADSL 'Gotcha!' problem.
If you have a problem with ADSL and/or your phone line you need to carry out tests to find what is wrong (and to avoid that £85/£100 charge). But if you carry out enough tests to establish definitely what is wrong or where the fault is (to avoid the charge) then the DLM guarantees you will have a problem going forward.
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