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Reschedule engineer appointment

guiparpinelli
Newbie
Posts: 3
Registered: ‎17-02-2023

Reschedule engineer appointment

I asked to migrate to the fibre and there is an engineer appointment planned for March, 17th. Unfortunately I need to reschedule it, if possible to the weekend after. Please, could you do that?

4 REPLIES 4
jab1
Legend
Posts: 16,551
Thanks: 5,198
Fixes: 244
Registered: ‎24-02-2012

Re: Reschedule engineer appointment

You are better off calling Plusnet by phone.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Reschedule engineer appointment

Hi @guiparpinelli 

Unfortunately, our suppliers don't have weekend slots available for installs so we wouldn't be able to change it to that.

There is availability for Monday to Friday for the week after however 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
guiparpinelli
Newbie
Posts: 3
Registered: ‎17-02-2023

Re: Reschedule engineer appointment

Hi there! No problem, can you reschedule for March, 20th, Monday? Thank you

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Reschedule engineer appointment

Thanks, @guiparpinelli 

I'm afraid those slots are now fully booked up all the way to the 11th of April

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team