Request to set upstream SNR margin to 6dB permanently
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Request to set upstream SNR margin to 6dB permanently
17-08-2014 1:35 PM
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After months of stable connection at just above 1.2Mbps upload with a target SNR of 6dB, it appears that the target has been increased to 14.6dB and I can only get around 600 kbps.
Please can someone at Plusnet reset my connection back to 6dB?
Output Power (Up/Down) [dBm]: 12.1 / 0.0 Line Attenuation (Up/Down) [dB]: 10.8 / 23.5 SN Margin (Up/Down) [dB]: 14.6 / 5.8 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / IFTN Loss of Framing (Local/Remote): 305 / 0 Loss of Signal (Local/Remote): 63 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 5,950 / 24 FEC Errors (Up/Down): 2,356 / 5,253,449 CRC Errors (Up/Down): 0 / 2,390 HEC Errors (Up/Down): 0 / 78,879 |
Upload Speed
0.5 Mbps
Upload speed achieved during the test was - 0.5Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: Request to set upstream SNR margin to 6dB permanently
17-08-2014 1:42 PM
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Welcome to the forums. PlusNET staff (CRT) are not around here on weekends.
The reason that the SNRM has been moved on the up stream is down to the volume of line errors on the US. Can you please. Go through the usual speed issues checks as per the thread at the top if this forum.
Is there noise on the phone line? Dial 17070 option 2.
Is the router in the master socket? Are there extensions?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Request to set upstream SNR margin to 6dB permanently
24-08-2014 11:54 AM
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Re:Speed faults http://community.plus.net/forum/index.php/topic,96155.0.html
DSL Connection
Uptime: 0 days, 0:09:59
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,079
Data Transferred (Sent/Received) [kB/MB]: 360.28 / 1.29
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 10.7 / 23.5
SN Margin (Up/Down) [dB]: 15.2 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 219
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Broadband Speed Test Results
Download 16.47
Upload 0.69
Ping 37.25
There is no noise on the phone line (checked 17070)
Router is in master socket.
No extension.
I do not think that problem lies in my premise.
The problem with slow upload starts when I disconnect power to the router (couple times at the same day).
Maybe DSLAM thought that my line is weak and capped my upload?
I would like my 1 Megabyte upload back : )
Re: Request to set upstream SNR margin to 6dB permanently
24-08-2014 12:10 PM
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This is what is limiting the sync to 888kbps
Re: Request to set upstream SNR margin to 6dB permanently
24-08-2014 1:21 PM
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Thank you for a quick reply.
I have sent a ticket to Support Team to disable interleaving.
I am going to monitor my FEC errors.
Is the interleaving off the same as SNR reset?
Re: Request to set upstream SNR margin to 6dB permanently
24-08-2014 3:37 PM
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