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Request to reset connection speed

FIXED
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Request to reset connection speed

My ADSL connection speed used to be just above 7,000 kbps which meant I could get download speeds of around 5.5 Mbps.

After a period of noise on the line (it happens every few months but usually clears after a few days or a week or so) the connection speed is now stuck on 4,475 kbps even though the noise on the line cleared up two or three weeks ago. Rebooting the modem doesn't help. My download line speed is currently around 3.7 Mbps.

Any chance the Plusnet techies can put the speed back up again?


Copied from the router stats:

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 130 271
Attenuation (0.1 dB): 450 227
Output Power (0.1 dBm): 0 130
Attainable Rate (Kbps): 8676 888

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Request to reset connection speed

Sorry to hear this.

I've requested the line be reset for you and that should go through shortly

Let us know if you haven't seen an increase

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Re: Request to reset connection speed

The connection speed is now 7,374 kbps, however, the download speed is still stuck on 3.7 Mbps.

What determines the download speed? How can I get it back to the normal 5.5 - 6 Mbps?

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Request to reset connection speed

Fix

Can you reboot your router letting us know how your speed looks afterwards?

I've made a change to the speed profile on your account to reflect the increase in your sync speed.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Re: Request to reset connection speed

Back up to 6.34 Mbps. 

 

Thanks!

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Request to reset connection speed

Thanks for letting us know, @j123 

 

I'm sure @Gandalf will be happy to know this as well. 

 

If you ever need more assistance just give us a shout. 

 

All the best, 

MoR