Request to confirm identity

[#1]

Hi Guys,

I have received an email from Plus Net Support from an address lyjgi@cira.ca asking that I confirm my identity following attempted log ons, first from USA and then from Antwerp, Belgium and warning me that my account would be suspended if I don't!!!!  I do not associate that email address with Plus Net, so is this some kind of a scam? By the way, there are no instructions on how I am to confirm my identity.

Many thanks,

Alex - very firmly in UK

[#2]

Cira.ca is the Canadian Internet Registration Authority. Presumably your email address has been picked up by the bad guys who are up to no good.

It might be worth running your email address through this web site and if necessary change it. https://haveibeenpwned.com/

[#3]

Hi @Alex_Hamilton 

Having checked your account it does not look like we have sent you an email regarding this. 

Baldrick1's "haveibeenpowned" suggestion isn't a bad starting point to be honest. 

Let us know the results? 

Thanks 

[#4]

Thank you very much Baldrick1. I have done as you suggested and I am pleased to report that my email address has not been violated in this instance.

Thanks again,

Alex

[#5]

 I have run the check that Baldrick suggested and I can report that my email had not been violated, which is good news.  I am sending you below a copy of the email I received, which purports to be from Plus net.

Thank you for your help,

Best regards,

Alex

Unusual Login Attempt.

Dear ,[Removed]

Security notification.

Date	IP Address	IP Address 2	Browser
8/8/2018 4:03:02 p.m.	81.83.255.11	81.83.255.12	Mozzila Firefox

8/8/2018 4:03:02 p.m. IP address of your previous login differs from current IP address.

Previously you logged in from United States.

Now you`re trying to logon from 81.83.255.122, (Antwerpen , Belgium).

If previous login was yours, then ignore this message.
If it was not, then it means that someone tries to access your account.

Please confirm your identity in order to avoid account suspension.

Thanks,

Plusnet

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Moderator's note by Mike (Mav): Link made unclickable.

[#6]

Moderator's note:

Thread locked in favour of: https://community.plus.net/t5/Email/Phishing-email-from-Plusnet-Support/td-p/1560176