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Request for reset of line

AbdulR
Newbie
Posts: 3
Registered: 18-01-2014

Request for reset of line

account requesting: Abdulrahman3
current line speed: 37.6Mbps
estimated line speed (vdsl): 63Mbps
Can i have a reset of my line please so i can reach close to the estimated.
3 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Request for reset of line

Has your speed always been around 37? I'm wondering if you've been provisioned on 40/10.
I assume you are on Unlimited and not Essentials.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Request for reset of line

The estimate is good according to http://dslchecker.bt.com/ and you're already on 80/20, though the current profile is showing on the side we get our reports from at around 19Mb so something is going on - though there's not many disconnections shown on the line:
<img src="http://community.plus.net/visualradius/generated/image13911705629105.png"/>
Honestly not sure what to suggest, though might be worth looking at what's plugged into the master socket and that the faceplate is performing as it should be.
Having said that, perhaps try a direct connection from a PC to the modem to rule out anything the router might be doing? Details on doing that here: http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Hope that helps.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Request for reset of line

Also it's worth noting that on Fibre we can't just reset a line, that can only be performed following an engineer visit. So if you still see poor speeds after following Matt's advice then you'll need to open a fault ticket with us here: https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff