Request for profile change has not gone through?
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Request for profile change has not gone through?
17-12-2015 9:40 PM
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My request for a profile change has gone unresolved. I'm currently on a 6db profile and want to go to a 9db profile as I feel I'm getting high error counts on 6db profile.
I called earlier today and was told that the request had been put through and that I should restart my router after 15mins and the process would be complete.
I followed the steps and the profile hasn't changed. I contacted tech support to follow this up through chat and was told it could take up to 4 hours, it's been almost 6 hours now and there's no change.
Can someone please change this for me?
Re: Request for profile change has not gone through?
18-12-2015 12:12 PM
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Re: Request for profile change has not gone through?
18-12-2015 12:41 PM
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Re: Request for profile change has not gone through?
18-12-2015 1:03 PM
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Re: Request for profile change has not gone through?
20-12-2015 4:32 PM
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-I felt the high error seconds were causing spikes/timeouts in ping tests
-However, I feel like the profile change has given me a very noticeable latency increase when playing in game
-There's real latency being experienced now.
-I play CS:GO, which is very sensitive to ping/latency.
-The actual ping response was very good on my 6db profile
-Comparing the two experiences, I prefer the lower latency.
I believe my needs will be best suited to the 6db profile, what would you recommend?
Re: Request for profile change has not gone through?
21-12-2015 6:28 PM
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Re: Request for profile change has not gone through?
21-12-2015 6:53 PM
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Re: Request for profile change has not gone through?
21-12-2015 7:08 PM
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As a matter of fact my Plusnet line speed is out of step right now - sync speed 4256, BT profile 3.5meg, Plusnet profile 7.1(!), so I'll see if I can test out the idea.
Re: Request for profile change has not gone through?
21-12-2015 7:17 PM
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Re: Request for profile change has not gone through?
21-12-2015 7:29 PM
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It would be interesting to know the actual figures that znissu saw, both speed and RTT.
Re: Request for profile change has not gone through?
21-12-2015 10:25 PM
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6db = 19-20.5mb
9db = 17-18mb
Re: Request for profile change has not gone through?
22-12-2015 10:16 AM
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Re: Request for profile change has not gone through?
24-12-2015 5:27 AM
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Could you please reactivate the 6db profile.
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- Request for profile change has not gone through?