Request for IP Profile Reset Please
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- Request for IP Profile Reset Please
04-11-2016 10:39 AM - edited 04-11-2016 10:42 AM
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Hi -
My measured download throughput speed is 0.40 Mbps (@ speedof.me)
My router sync speed is 1.45 Mbps
My BT IP Profile is 1.28 Mbps
My Plusnet IP Profile is 0.50 Mbps.
Plusnet Tech Support: Can you reset my Plusnet IP Profile to something higher please? like 1.28?
Can you stop it from dropping so low? - which it does every few months?
Thanks. Martin
(I assume you can determine my Plusnet username from my Forum profile/username. If not: it is safe to post my username here?)
Fixed! Go to the fix.
04-11-2016 11:05 AM - edited 04-11-2016 11:08 AM
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Apologies for any inconvenience that was causing. I've bumped it up to 1250 for you. You may need to disconnect/reconnect for it to take affect on your side.
@mooblie wrote:
Can you stop it from dropping so low? - which it does every few months?
Unfortunately it is set based off of the speed delta reports we get from our suppliers. Admittedly I'm not entirely sure why it keeps dropping so low, but the delta reports keep coming through setting it at that
Re: Request for IP Profile Reset Please
04-11-2016 11:12 AM
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Many thanks, Harry - job done - throughput speeds now back to 1.1 Mbps. Quick response too!
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