Request for BTW IP profile to be reset
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- Re: Request for BTW IP profile to be reset
Request for BTW IP profile to be reset
09-05-2014 7:53 AM
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I have reported this to Tech support via the phone, and told that it will be added to the existing fault ticket, but it may take upto 72hrs !!! ?? To put a request into BTW to reset their IP profile ,
I have hopped gateways no changes, Rebooted the modem twice, IMO there is something a miss with the BT ip profile /systems and it needs sorting out, can someone from DCT help get this sorted out as i don't want to have to wait another 72hrs nor should i have to
Re: Request for BTW IP profile to be reset
09-05-2014 9:23 AM
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BT Openreach will not complete a DLM Reset of any kind unless a physical network change has been made. Your IP Profile will update, it just sometimes takes a little bit of time, it's something that we'll need to wait for. It's a viable option for engineers to keep going out to reset the DLM for the IP Profile to be restored when it will do it on it's own accord.
Re: Request for BTW IP profile to be reset
09-05-2014 9:35 AM
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dick:quote
Re: Request for BTW IP profile to be reset
09-05-2014 9:36 AM
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Re: Request for BTW IP profile to be reset
09-05-2014 9:37 AM
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Unfortunately there on FTTC there is no manual intervention that can be done by ourselves or BT Wholesale. It's case of having to wait for the profile to update itself, which it will.
Re: Request for BTW IP profile to be reset
09-05-2014 10:05 AM
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Re: Request for BTW IP profile to be reset
09-05-2014 10:09 AM
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Re: Request for BTW IP profile to be reset
09-05-2014 10:10 AM
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dick:quote
Re: Request for BTW IP profile to be reset
09-05-2014 10:11 AM
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Raising this to BTw wouldn't achieve anything, they would simply pass the fault back to us to advise that the IP Profile will automatically update itself. Is the IP Profile being set as it is causing you any problems until it updates?
Re: Request for BTW IP profile to be reset
09-05-2014 10:15 AM
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I suppose your IP Profile could have updated - it's just not been reflected on the BTw PT yet (which I assume gets the info from a separate database).
Re: Request for BTW IP profile to be reset
09-05-2014 10:21 AM
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What i want to know where is this fantastic customer support that according to posts on this forum and other places used to exist has gone? This raises questions regarding the which awards
Re: Request for BTW IP profile to be reset
09-05-2014 10:28 AM
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You say the IP Profile is showing as 71.58Mbps but you are able to download at 72-74Mbps.
I didn't think this was possible?
I thought the MSE/BRAS controlled the speed at which data is sent down your line to avoid data being sent at a faster rate than your line can handle.
Re: Request for BTW IP profile to be reset
09-05-2014 10:29 AM
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I'm not sure what it is we can do to help you?
You've asked us to raise a case with BT Wholesale to get your IP Profile updated. Neither BT wholesale or Plusnet are able to manually intervene to have this updated. Whether or not the IP Profile/DLM system is flawed, we can't make the changes you're asking for.
Re: Request for BTW IP profile to be reset
09-05-2014 10:45 AM
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See the PT results
Re: Request for BTW IP profile to be reset
09-05-2014 10:51 AM
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Quote from: deathtrap The TBB speed test shows burst speeds of 72-74mbps IP profile is Stuck at 71.58mbps
TBB speedtests can show bursts above sync speed, this is often caused by Antivirus or similar.
The BT IP profile is usually a reliable indicator of sync speed (can require a PPP drop to update though).
If Plusnet can provide the current sync speed that should confirm one way or the other.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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