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Request: Line Profile Reset

darkcircuituk
Dabbler
Posts: 24
Registered: ‎22-01-2013

Request: Line Profile Reset

It appears that BT (Openreach)  have finally resolved the problem with noise on the line, however my once blisteringly fast 3mbps has now dropped to around 0.1mbps. I politely request that my line profile is reset in the hopes that I might once again reach the dizzying heights of 3mbps.
Thanks!
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Request: Line Profile Reset

Taking a look now, sounds like you're aware that the phone fault has likely impacted the broadband so let me see what we can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
darkcircuituk
Dabbler
Posts: 24
Registered: ‎22-01-2013

Re: Request: Line Profile Reset

Oh trust me, I'm fully aware that this is BT's (Openreach's) fault, it usually is  Wink
Thanks for having a look
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Request: Line Profile Reset

I've reset the line, but need to give your profile a nudge on our systems but they are running a tad slow at the moment, I'll sort that as soon as I can.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
darkcircuituk
Dabbler
Posts: 24
Registered: ‎22-01-2013

Re: Request: Line Profile Reset

Thanks very much for all your help Chris, so glad I chose plusnet for my ISP Smiley
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Request: Line Profile Reset

If you disconnect/reconnect you should see an improvement in the speeds again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
darkcircuituk
Dabbler
Posts: 24
Registered: ‎22-01-2013

Re: Request: Line Profile Reset

Thanks Chris I've done that, crossing my fingers my line remains relatively noise free Smiley