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Request: Line Profile Reset
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Request: Line Profile Reset
10-11-2015 9:09 PM
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It appears that BT (Openreach) have finally resolved the problem with noise on the line, however my once blisteringly fast 3mbps has now dropped to around 0.1mbps. I politely request that my line profile is reset in the hopes that I might once again reach the dizzying heights of 3mbps.
Thanks!
Thanks!
Message 1 of 7
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Re: Request: Line Profile Reset
11-11-2015 9:20 AM
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Taking a look now, sounds like you're aware that the phone fault has likely impacted the broadband so let me see what we can do.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 7
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Re: Request: Line Profile Reset
11-11-2015 9:22 AM
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Oh trust me, I'm fully aware that this is BT's (Openreach's) fault, it usually is
Thanks for having a look
Thanks for having a look
Message 3 of 7
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Re: Request: Line Profile Reset
11-11-2015 10:11 AM
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I've reset the line, but need to give your profile a nudge on our systems but they are running a tad slow at the moment, I'll sort that as soon as I can.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 7
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Re: Request: Line Profile Reset
11-11-2015 10:13 AM
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Thanks very much for all your help Chris, so glad I chose plusnet for my ISP
Message 5 of 7
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Re: Request: Line Profile Reset
11-11-2015 10:46 AM
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If you disconnect/reconnect you should see an improvement in the speeds again.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 7
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Re: Request: Line Profile Reset
11-11-2015 11:23 AM
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Thanks Chris I've done that, crossing my fingers my line remains relatively noise free
Message 7 of 7
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