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Reporting spam

qwentyman
Grafter
Posts: 34
Registered: ‎23-02-2008

Reporting spam

I get a few emails (?from Postini) saying that a message has been quarantined. From the senders' addresses they are obviously spam. How do I report this without going to the actual message - obviously undesirable?
3 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Reporting spam

dont worry about quarantined e-mails the message is only for info and the reference mail is only kept on the server for a short period  I take it is one like this
Quote
Dear Free-Online Customer,
You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.
The item(s) in question picked up by the service was:
*      Postini Detected (virus)
and was sent to you from:
*      "Dewitt Zimmerman" <ytvog@boatquest.com>
The subject line of the mail received was:
*      Fedex tracking number  0576720035
In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
qwentyman
Grafter
Posts: 34
Registered: ‎23-02-2008

Re: Reporting spam

Thanks, pierre_pierre.
Superuser
Superuser
Posts: 9,807
Thanks: 1,181
Fixes: 67
Registered: ‎06-04-2007

Re: Reporting spam

I think those messages are quite genuine, not spam. They should not be reported as spam.
I assume you have Plusnet Anti Virus Filtering turned on; the messages will be from Plusnet, not Postini, to tell you that a message containing a virus has been quarantined. Plusnet send that advice message because users need to know what has happened in case the message was expected but not received.
If it is essential that the message is received users have the option to release the email from quarantine and deal with the virus themselves.
David