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Reporting spam
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- Re: Reporting spam
Reporting spam
20-08-2008 11:13 AM
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I get a few emails (?from Postini) saying that a message has been quarantined. From the senders' addresses they are obviously spam. How do I report this without going to the actual message - obviously undesirable?
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Re: Reporting spam
20-08-2008 12:07 PM
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dont worry about quarantined e-mails the message is only for info and the reference mail is only kept on the server for a short period I take it is one like this
Quote Dear Free-Online Customer,
You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.
The item(s) in question picked up by the service was:
* Postini Detected (virus)
and was sent to you from:
* "Dewitt Zimmerman" <ytvog@boatquest.com>
The subject line of the mail received was:
* Fedex tracking number 0576720035
In order to protect you, this email has been stored on our servers
and quarantined. If you wish to retrieve this, please send an
Message 2 of 4
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Re: Reporting spam
20-08-2008 12:13 PM
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Thanks, pierre_pierre.
Message 3 of 4
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Re: Reporting spam
20-08-2008 12:16 PM
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I think those messages are quite genuine, not spam. They should not be reported as spam.
I assume you have Plusnet Anti Virus Filtering turned on; the messages will be from Plusnet, not Postini, to tell you that a message containing a virus has been quarantined. Plusnet send that advice message because users need to know what has happened in case the message was expected but not received.
If it is essential that the message is received users have the option to release the email from quarantine and deal with the virus themselves.
I assume you have Plusnet Anti Virus Filtering turned on; the messages will be from Plusnet, not Postini, to tell you that a message containing a virus has been quarantined. Plusnet send that advice message because users need to know what has happened in case the message was expected but not received.
If it is essential that the message is received users have the option to release the email from quarantine and deal with the virus themselves.
David
Message 4 of 4
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