Reported fault but no reply from PlusNet
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Reported fault but no reply from PlusNet
15-01-2014 4:08 PM
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"We are currently performing tests on your broadband service which will allow us to investigate the problem you've reported.
Please be aware if this is a new fault that this can take up to 24 hours."
Almost a week on, and I've heard no more. I sent an extra message in reply to the ticket yesterday, and 30 hours no from that still no reply. Please could someone look into this and help? It's related to another support question (ticket no. 79048403)
Thank you!!!
Re: Reported fault but no reply from PlusNet
15-01-2014 4:59 PM
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Re: Reported fault but no reply from PlusNet
15-01-2014 5:34 PM
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Re: Reported fault but no reply from PlusNet
15-01-2014 5:59 PM
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"Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help."
It also takes forever to load i can sit for 2-3 minutes before the page eventually loads. though I'm unsure if this is related to OP's issue with ticket. I can see i've got a ticket open awaiting response on (#79810524) but again don't know if all information has been entered by myself due to previous error page mentioned above.
-D
Re: Reported fault but no reply from PlusNet
16-01-2014 10:51 AM
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@dragona - We've got the fault ticket, thanks for that. It'll be picked up by our team and updated as soon as they can, should be before the end of the week - sorry for the delay.
Re: Reported fault but no reply from PlusNet
16-01-2014 4:17 PM
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Re: Reported fault but no reply from PlusNet
17-01-2014 4:55 PM
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Re: Reported fault but no reply from PlusNet
17-01-2014 5:18 PM
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Re: Reported fault but no reply from PlusNet
17-01-2014 5:36 PM
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Oh, sounds like the reset certainly helped. In the message he said that there were some incorrect settings, but did not mention what these were hence my query. I was lead to believe from that fault and ticket no. 79048403 that my line is capable of speeds between 5-6kbps but am still only realising less than half of that currently.
Thanks once again for your help, I really appreciate you keeping me in the loop with such fast replies.
Re: Reported fault but no reply from PlusNet
18-01-2014 12:53 PM
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Re: Reported fault but no reply from PlusNet
20-01-2014 4:56 PM
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