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Report connection problem with wizard

Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Report connection problem with wizard

I have just completed a fault report and one question wasn't corretly worded.
Unfortunately I didn't take a screen print so I will try to remember.
The question was basically
Have you tried another router and did it solve the problem.
The second option and the related note didn't match if you had another router and it didn't solve the problem
3 REPLIES
Community Veteran
Posts: 1,850
Registered: 04-04-2007

Re: Report connection problem with wizard

Is this the bit?
Quote
Does using a different modem or router fix the problem?
Yes, fault fixed when using a different broadband modem or router

Unable to test with alternative hardware, or fault continues with alternate hardware

Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: Report connection problem with wizard

Yes it is but I don't remember the last bit "or fault continues with alternate hardware "  Undecided
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Report connection problem with wizard

It's there and agreed, it is a horrible question, or rather the answer is.
If you say it fixed it, it goes on to ask where it was purchased. If from us in the past 12 months, we replace it. However the answer you selected does not always meet our needs either. Would save us lots of time to record using alternate hardware and it not working, to not having access to alternate hardware.