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Replacement modem

mavebuck
Newbie
Posts: 1
Registered: 22-08-2017

Replacement modem

I have been using the Plusnet supplied Thompson tg585 since I joined at the end of 2009,  For the past year or so my internet speeds have varied between about 0.2 Mb and 7Mb.  I recently borrowed an old router from a relative and since then the speed has been stable.  I wonder if Plusnet would send me a replacement router.

 

Mavis

3 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Replacement modem

Community Veteran
Posts: 2,914
Thanks: 168
Fixes: 3
Registered: 05-04-2007

Re: Replacement modem

Yes I think they will for a £7.99 delivery charge - not sure if it involves a new contract. Though if your generally happy with your connection that is not a problem.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Replacement modem

Hi there, I can see you've spoken to one of my colleagues since posting here. I hope everything is now sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff