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Replace BT Open Reach modem

noverity
Newbie
Posts: 1
Registered: 19-06-2014

Replace BT Open Reach modem

Hi,
I just wondered if it is possible to replace the fibre modem that I was given. It just suddenly died yesterday. Checked the cable and everything and seems to be the modem itself not turning on anymore. I raised a support ticket, but apparently it takes over 32 hours to respond to those and even if they send a new one it will probably take ages for it to arrive and I don't really want to wait that long without internet. Is there a modem I could buy somewhere to replace it or does it come with login details etc. so it can't be replaced.
If it is replaceable what would I need? Just some random VDSL modem? Is that easily available somewhere?
4 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Replace BT Open Reach modem

Plenty of modems on ebay - Search for 'openreach modem'.  The modem doesn't have any config info and will be a direct swap.
You'll see that ECI modems are the cheapest - That's because they're not as easy to hack as the Huawei version to get line stats etc.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Replace BT Open Reach modem

Hi noverity,
I've just tried to call you, sorry I wasn't able to get through.
I've had a look into this for you and we can get an engineer sent out to supply you with a new modem and also check your connection at the cabinet to ensure there's no fault present. Can you please get back to us with 3 appointment slots you'd be available for. AM appointments are between 8AM and 1PM and PM appointments are between 1PM and 6PM. At the moment (appointments are subject to change) I can see that we've got tomorrow available and Saturday as well if these days suit you at all?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Replace BT Open Reach modem

Thanks for getting back to me on the ticket, noverity.
As confirmed on there - the engineer's appointment is booked for 21/06/2014 between 8AM and 1PM to install a new BT modem and also to check for any faults on your line. Let us know how it goes!
dragon2611
Grafter
Posts: 283
Registered: 20-10-2013

Re: Replace BT Open Reach modem

http://www.broadbandbuyer.co.uk/Shop/ShopDetail.asp?ProductID=16234
I have NO idea if its any good or not seems to be the cheapest router I saw that has an inbuilt vdsl modem.
Otherwise look on ebay for a standalone modem.