cancel
Showing results for 
Search instead for 
Did you mean: 

Repeated problems since switching to Plusnet

ajsvoice
Grafter
Posts: 32
Registered: 06-09-2011

Repeated problems since switching to Plusnet

Hi since joining from Talktalk I have been having repeated problems. The broadband keeps dropping and reconnecting at a very slow speed - it was always a steady 15000 kbps with Talktalk. Also the phone line is very noisy - lots of crackling on the line.
These problems only started when I joined Plusnet - never had any trouble with Talktalk.
9 REPLIES
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Repeated problems since switching to Plusnet

Could be a dodgy connection at the exchange, when your line was moved from TalkTalk kit to the BT Wholesale kit.
ajsvoice
Grafter
Posts: 32
Registered: 06-09-2011

Re: Repeated problems since switching to Plusnet

I'm thinking along those lines - since nothing has changed at home other than the new Plusnet router.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Repeated problems since switching to Plusnet

Can you go through the checks here: http://www.plus.net/support/phone/troubleshooting.shtml and use the Phone Troubleshooter if you're still having issues. This reports the phone fault straight to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ajsvoice
Grafter
Posts: 32
Registered: 06-09-2011

Re: Repeated problems since switching to Plusnet

I've done this but it says there is no problem.
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Repeated problems since switching to Plusnet

From what I can see you haven't used the phone troubleshooter?
If you go through it again it'll submit a report to our Faults team who can investigate further.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ajsvoice
Grafter
Posts: 32
Registered: 06-09-2011

Re: Repeated problems since switching to Plusnet

I have used it and it reported "We haven't found any problems with your phone line." And I've just tried again with the same result.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Repeated problems since switching to Plusnet

I can see you've spoken to one of our chat agents, they've given you some info on a ticket. If you can reply at contactus.plus.net we'll be able to get back on to this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ajsvoice
Grafter
Posts: 32
Registered: 06-09-2011

Re: Repeated problems since switching to Plusnet

Thanks I have discovered the ADSL filter was faulty and it has been replaced.
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Repeated problems since switching to Plusnet

Glad to hear you tracked down the cause.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team