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Repeated disconnections

alandfisher
Dabbler
Posts: 21
Thanks: 3
Registered: ‎01-11-2019

Repeated disconnections

This afternoon / evening I’ve had 15+ disconnections where the router lights go orange. Running a new Plusnet Hub Two, connected to a BT Openreach Mastersocket 5C. No other sockets in the property are in use. BT 5800 phone system.

Always had disconnections and put up with them, but this is ridiculous.

 

Can anyone shed a light on the matter?


In router settings the broadband username is correct.

 

Event log shows the following, repeated time and time again.

 

PPP: Stopped PPP daemon(0,1,5)
23:33:02, 17 Feb.
DSL Link Down: duration was 24 seconds
23:32:59, 17 Feb.
PPP: Sending PADI
23:32:54, 17 Feb.
PPP: Sending PADI
23:32:49, 17 Feb.
PPP: Sending PADI
23:32:46, 17 Feb.
DSL Link Up: Down Rate=32512kbps, Up Rate=7200kbps; SNR Margin Down=6.0dB, Up=9.1dB
23:32:43, 17 Feb.
PPP: Sending PADI
23:32:38, 17 Feb.
PPP: Starting PPP daemon
23:32:38, 17 Feb.
WAN Auto-sensing detected port DSL WAN
23:32:15, 17 Feb.
SIP WAN DOWN
23:32:15, 17 Feb.
WAN Sensing Auto sensing Complete, interface selected
23:32:14, 17 Feb.
WAN Sensing Auto sensing Running
23:32:14, 17 Feb.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
23:32:13, 17 Feb.
PPP: Stopped PPP daemon(0,1,5)
23:32:13, 17 Feb.
PPP LCP Send Termination Request (User request)
23:32:13, 17 Feb.
PPP: IPCP down
23:32:13, 17 Feb.
PPP: LCP down
23:32:13, 17 Feb.
DSL Link Down: duration was 140 seconds
23:30:57, 17 Feb.
CWMP: HDM socket closed successfully.
23:30:57, 17 Feb.
CWMP: HTTP authentication success from pbthdm.x.x.x
23:30:57, 17 Feb.
CWMP: HDM socket opened successfully.
23:30:57, 17 Feb.
CWMP: session completed successfully
23:30:57, 17 Feb.
CWMP: HDM socket closed successfully.
23:30:57, 17 Feb.
CWMP: HTTP authentication success from pbthdm.x.x.x
7 REPLIES 7
alandfisher
Dabbler
Posts: 21
Thanks: 3
Registered: ‎01-11-2019

Re: Repeated disconnections

I’ve just called 17070 and done the quiet line test on a non-corded handset phone. Faint snowy noise, if that makes any sense.  Not sure if that faint noise is enough to suggest a phone problem?

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Repeated disconnections

@alandfisher There should be no noise - report a phone fault; https://www.plus.net/help/report-a-problem/phone/

John
alandfisher
Dabbler
Posts: 21
Thanks: 3
Registered: ‎01-11-2019

Re: Repeated disconnections

I’ve managed to borrow a corded phone and done the quiet line test again. There is no noise.

 

where do I go from here?

 

thanks for any help. 

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Repeated disconnections

OK, we have ruled out a copper/voice circuit issue - cordless phones can sometimes make fairly quiet 'noise'.

The easiest/quickest option is now to report a broadband fault via: https://www.plus.net/help/report-a-problem/phone/

Let us know the result.

John
alandfisher
Dabbler
Posts: 21
Thanks: 3
Registered: ‎01-11-2019

Re: Repeated disconnections

I text 07800 008121 and had the PlusNet Diagnostics bot do it’s thing.

 

Apparently; ‘The line from the network to your home appears to be performing well’ so they refreshed the connection to the hub. 

Now I just need to see how everything performs. 

thanks for your help @jab1 

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Repeated disconnections

Keep us informed.

John
alandfisher
Dabbler
Posts: 21
Thanks: 3
Registered: ‎01-11-2019

Re: Repeated disconnections

Well since the refresh my internect connection has been a lot more stable.

 

Thanks for your help