Repeated DNS not responding

[#1]

Hello,

My broadband is cutting out repeatedly. According to windows troubleshooting it's because the dns server isn't responding. This happens at random intervals, sometimes several times a day for the last month or so.

I spoke to the chat and they went through the standard things; I live in an old house, it doesn't have a test socket. I've changed the DNS via the router and 'change adapter settings >> properties >> ipv4' in the control panel, to google, and then when that made no difference to Open DNS. Nothing changed the dropouts.

I was told there was a test on the line and they'd email me with the results in a couple of days - nothing came and it's been over a week. I'm not lying; it's gone off and come back 4 times in the time it's taken me to write this message.

Could anyone help?

[#2]

Click on appropriate link below if you've not done already.

[#3]

Hi there.

I'm sorry to hear you're experiencing connection problems.

While line tests aren't finding the cause of the problem we can see the drops you're experiencing:

I'd recommend completing the broadband troubleshooter at http://faults.plus.net which will report a fault to us. 

If you can drop us a reply back here once you've raised the fault we'll be happy to pick it up and pass it on to our suppliers/an engineer for further investigation.