Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Repeadtedly being disconnected remotely today
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Repeadtedly being disconnected remotely today
Repeadtedly being disconnected remotely today
29-02-2012 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Started 13:00 approx
5th time so far.
Can immediately re-connect from modem management.
Line stats:
SN looks a bit squiffy!
Any tips?
5th time so far.
Can immediately re-connect from modem management.
Line stats:
Link Information
Uptime: 0 days, 0:01:14
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,104 / 9,972
Bandwidth (Up/Down) [kbps/kbps]: 1,011 / 9,944
Data Transferred (Sent/Received) [kB/kB]: 33.00 / 117.00
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 18.5 / 33.5
SN Margin (Up/Down) [dB]: 8.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 131,072 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,072 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 159 / 1
HEC Errors (Up/Down): 294 / 1
SN looks a bit squiffy!
Any tips?
Message 1 of 2
(605 Views)
1 REPLY 1
Re: Repeadtedly being disconnected remotely today
29-02-2012 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It definitely does look like the line's dropping connection. I think the best bet would be to do the usual dropping connection diagnostics, most importantly testing the connection with the router in the master socket and everything else unplugged from the line to see if the drops still occur. If not, you know it's something that's plugged into the line; if so then raise us a fault and we'll get investigating for you.
It definitely does look like the line's dropping connection. I think the best bet would be to do the usual dropping connection diagnostics, most importantly testing the connection with the router in the master socket and everything else unplugged from the line to see if the drops still occur. If not, you know it's something that's plugged into the line; if so then raise us a fault and we'll get investigating for you.
Message 2 of 2
(277 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Repeadtedly being disconnected remotely today