cancel
Showing results for 
Search instead for 
Did you mean: 

Renewing Contract Online?

joecool
Rising Star
Posts: 140
Fixes: 1
Registered: ‎03-08-2007

Renewing Contract Online?

Hi present contract runs out next mth & can't renew online, when I try it just says "Something Went Wrong try later" It would just be convenient at the moment.
Appreciate any help

Thx
5 REPLIES 5
bmc
Aspiring Hero
Posts: 2,957
Thanks: 893
Fixes: 45
Registered: ‎28-02-2017

Re: Renewing Contract Online?

@joecool 

Is Full Fibre available to you. Check  - https://www.broadbandchecker.btwholesale.com/#/ADSL

 

You're looking for WBC FTTP in the left hand column.

 

If it is then PlusNet are not currently showing upgrade options as they sort out their website. Full Fibre isn't available to new customers. You need to phone in to find out your choices.

 

Be aware that if it's available and you order it, you lose your phone line and NUMBER.

 

Brian

Baldrick1
Moderator
Moderator
Posts: 11,168
Thanks: 4,928
Fixes: 401
Registered: ‎30-06-2016

Re: Renewing Contract Online?

@joecool 

The fact that you have posted on the full fibre board might be causing confusion. If you are referring to the standard FTTC fibre or fibre extra service then can you please advise and I will move your post to the correct board..

Either way, your best bet is to ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

joecool
Rising Star
Posts: 140
Fixes: 1
Registered: ‎03-08-2007

Re: Renewing Contract Online?

Hi thx for comments, present contract with Plusnet is unlimited fibre. I'll just ring.
Thx
RobPN
Seasoned Hero
Posts: 5,035
Thanks: 2,576
Fixes: 13
Registered: ‎17-05-2013

Re: Renewing Contract Online?

@joecool 

I think @Baldrick1 was trying to establish whether you're presently on real fibre (FTTP) or pseudo fibre (FTTC).

Baldrick1
Moderator
Moderator
Posts: 11,168
Thanks: 4,928
Fixes: 401
Registered: ‎30-06-2016

Re: Renewing Contract Online?

Moderators Note

This topic has been moved from Full Fibre

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'