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Removing cap on upload speed

diesel
Newbie
Posts: 4
Registered: 18-10-2012

Removing cap on upload speed

Hi there,
I have recently switched from another provider to Plusnet on the Unlimited ADSL package, and am finding the upload speeds much slower. I've read on here somewhere that they are capped by default, and it is possible to remove this cap for free. Could this be done? It's causing issues with VoIP and Skype so would be much appreciated.
(I'm also currently finding download slower, but I guess that's because the line's still in its training phase..? If not, is there anything that may be done to improve it eventually?)
Many thanks.
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Removing cap on upload speed

Hi,
If you'd like the upload cap removing, you can request this by raising a Support Ticket here: http://www.plus.net/help/?home=helptop
Could you run a full speed test at http://speedtester.bt.com and let us know what the results are?
Please ensure you run the ADSL Test and not the Beta tester Smiley
Chris Pettitt
Cloud Environments Engineer
diesel
Newbie
Posts: 4
Registered: 18-10-2012

Re: Removing cap on upload speed

Chris,
Many thanks, ticket raised.
Please see results attached.
diesel
Newbie
Posts: 4
Registered: 18-10-2012

Re: Removing cap on upload speed

Just received a ticket to say my upload cap should be removed within 7 days.
I'm still seeing throughput of under 2 meg when I'm used to 4.5-5ish; am I on ADSL2+? Am I being impatient?!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Removing cap on upload speed

Just having a quick look for you.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Removing cap on upload speed

I've had a look and you're synchronising at 2300Kbps so your speed of around 2Mb would be about right. Your line is still in training though so it may fluctuate a little between now and when it has completed. The estimate for your line is 4Mb so we will wait and see how the training fairs out. Smiley
Chris Pettitt
Cloud Environments Engineer
diesel
Newbie
Posts: 4
Registered: 18-10-2012

Re: Removing cap on upload speed

Chris,
Many thanks for taking a look. I'll see how things go over the next week-10 days, and let you know if things don't improve.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Removing cap on upload speed

Sure, please do. I'd be more than happy to take another look at things once the training period has completed.
Chris Pettitt
Cloud Environments Engineer