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Remove max premium

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Remove max premium

Could a member of plusnet staff please have a look at Question #104977888; and remove max premium.
Thanks in advance Ian
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 4
Registered: 24-07-2014

Re: Remove max premium

I've made the change, but the BT wholesale bit didn't go through as smoothly as I'd have liked. If you notice any problems tomorrow, please let me know.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Remove max premium

Thanks Tony; I'll shout up if there are any problems.
Ian
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Remove max premium

Okay; there seems to be a problem.
Synch speed 1152 kbps down, 288 kbps up
OLD synch speed 6800 kbps down and about 400 kbps up
I am on an old fixed rate ADSL profile not ADSL max.
When I migrated 6 months ago, a similar thing happened and got sorted out; thanks in advance
Ian
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 4
Registered: 24-07-2014

Re: Remove max premium

That was the problem I was hoping wouldn't happen. I'm fixing it now.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 4
Registered: 24-07-2014

Re: Remove max premium

Check in an hour please Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Remove max premium

Just checked.... Back to normal.
Thanks Tony  Smiley Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 4
Registered: 24-07-2014

Re: Remove max premium

A huge relief Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team