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Reload More

sanitycheck
Newbie
Posts: 4
Registered: ‎19-10-2013

Reload More

All I ever get from Sicknet:
This webpage is not available
Reload    More
Or
You have been disconnected from the game (which means an auto 24 hour ban from playing another game)

AAAAAAAAaaaaaaarrrrrrrggggghhhhhhhhhh.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Reload More

Hi sanitycheck,
Sorry to hear about the problem. I've run some diagnostics which don't show any obvious problems. The speed profile is correct and the connection is stable from our point of view.
What results does a speedtest at http://speedtest.btwholesale.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
sanitycheck
Newbie
Posts: 4
Registered: ‎19-10-2013

Re: Reload More

A lot of the time I get this:
Please wait while we test your service
Current Progress 0%
System is busy. Please try again later.

When it finally does manage to connect I get 10.38Mb download and a ping of 38ms. But why so many disconnects?
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Reload More

Hi there,
We're not seeing a significant number of disconnects from here but the speeds do sound like what we'd expect you to get at present.
I'd advise heading to http://faults.plus.net as the next step in order to report that with us formally.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team