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Regular fibre drop-outs

mb1rgw
Newbie
Posts: 2
Registered: 14-06-2014

Regular fibre drop-outs

My fibre connection is dropping out exactly every 30mins. Any ideas? I've rebooted everything, and I can't think of anything that might be causing it.
4 REPLIES
mb1rgw
Newbie
Posts: 2
Registered: 14-06-2014

Re: Regular fibre drop-outs

Nobody got any thoughts? I've found various reports in the past of precisely  this happening on a variety of providers, both ADSL and FTTC, but not any solutions.
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Regular fibre drop-outs

Do you have a "1571" phone? These can check the line for an interrupted dial tone every 30mins, starting from the end of a call, and cause such a problem (though lifting the handset should have the same effect).
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Regular fibre drop-outs

Just to confirm
Is it the modem which is dropping the connection or the router
Plusnet Help Team
Plusnet Help Team
Posts: 12,978
Thanks: 140
Fixes: 45
Registered: 27-04-2007

Re: Regular fibre drop-outs

Hi mb1rgw
I can see you spoke to us about this yesterday and we advised how to connect directly to the Openreach modem (so to rule out the router) Have you been able to give that a try?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team