cancel
Showing results for 
Search instead for 
Did you mean: 

Regular disconnect every morning

kmw350
Grafter
Posts: 203
Thanks: 9
Registered: 17-09-2010

Regular disconnect every morning

Lately I have had a disconnect every morning without fail, usually around 7.15am.
Does anyone know why this would happen, and is it likely to result in my line speeds being lowered - how many / how frequent must disconnects be before it affects my download speeds? Should I consider turning the router off each night?
Fortunately the connection is pretty consistent all other times, so it's a very minor thing, but I am just curious why it should do this every morning.
Thanks
Keith
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Regular disconnect every morning

Hi,
There is nothing obvious causing the issue from our end. Other than these drops, your connection is stable so you should be OK DLM wise.
The drops that I've seen aren't happening at exactly the same time every day, so this would seem to rule out a router time out which was my first though. Do you have anything electrical coming on at this time perhaps?
 Tony
 Plusnet Support
kmw350
Grafter
Posts: 203
Thanks: 9
Registered: 17-09-2010

Re: Regular disconnect every morning

Hi,
thanks for the reply. Yes you are right, it is sometimes just after 6am and sometimes after 7am, but always in that hour or so. As for electrical equipment, we are getting up at that time, so there could be dishwasher, washing machine, boiler, tv & other things, can they cause this to happen ? That would be interesting to know.
However it has only started happening in the last month, so I'm not sure what it might be. Anyway, I am grateful to know it is unlikely to affect my line speeds,
Cheers
Keith
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Regular disconnect every morning

If it was happening a lot more often throughout the day, it would more than likely cause problems. As it is, you should be OK.
Generally, with it being about the same time everyday, I was thinking some form of REIN (electrical interference). I've seen multiple devices do this before, but if it was a television I'd expect the problem to continue whenever it's on.
Do you have any new electrical equipment recently installed? Of course, it doesn't have to be yours, I've seen peoples neighbours equipment cause problems. This is of course assuming that this is REIN and not something unrelated.
 Tony
 Plusnet Support
Superuser
Superuser
Posts: 10,326
Thanks: 1,847
Fixes: 19
Registered: 22-08-2007

Re: Regular disconnect every morning

Keith,
If this happens often enough, it could impact your speeds.
If you would like help from the community to look at this more closely, then please post your modem stars and other information as listed in the speed issues thread.  It might be beneficial to run 24x7 monitoring using RouterStats, but that's for later on.
Kevin