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Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

woodbridge
Newbie
Posts: 6
Registered: ‎19-08-2007

Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Has any one else ever had a problem where they have a good router sync speed, reasonable speed during the day time (above 5000kbps) and then at a certain time (16:00 in my case) like clockwork, speed drops to 126kbps and stays this slow until a specific time (eg 24:00) and then back to normal?
This sounds to me like a restriction is being applied to my account during these times.
I have a legacy account - Broadband Premier Option 1, which does apply restrictions to Peer to Peer (19skbps), Download Sites(512kbps) and Download servers (1Mbps) at 16:00, but everything else should be at line speed. Restrictions also applied if I use over a certain limit in a month, but am still within this months limit.
Also how long should this take to get fixed? case raised over 2 days ago, detailed info as requested given 27 hours ago but no response at all today.
log of broadband speed tests:
Today 00:03 5247 kbps (656kB/s) 373 kbps (46.6kB/s)
Today 00:02 5556 kbps (695kB/s) 371 kbps (46.4kB/s)
Today 00:01 126 kbps (15.8kB/s) 338 kbps (42.3kB/s)
Yesterday 23:56 126 kbps (15.8kB/s) 65 kbps (8.13kB/s)
Yesterday 23:35 126 kbps (15.8kB/s) 18 kbps (2.25kB/s)
Yesterday 20:06 121 kbps (15.1kB/s) 55 kbps (6.88kB/s)
Yesterday 06:23 5199 kbps (650kB/s) 375 kbps (46.9kB/s)
Yesterday 06:22 5004 kbps (626kB/s) 347 kbps (43.4kB/s)
Wednesday 23:05 125 kbps (15.6kB/s) 9 kbps (1.13kB/s)
Wednesday 20:30 127 kbps (15.9kB/s) 61 kbps (7.63kB/s)
Wednesday 16:38 127 kbps (15.9kB/s) 62 kbps (7.75kB/s)
Wednesday 16:28 125 kbps (15.6kB/s) 64 kbps (8kB/s)
Wednesday 16:23 125 kbps (15.6kB/s) 60 kbps (7.5kB/s)
Wednesday 16:08 127 kbps (15.9kB/s) 9 kbps (1.13kB/s)
Wednesday 14:54 5633 kbps (704kB/s) 372 kbps (46.5kB/s)
Wednesday 14:34 5171 kbps (646kB/s) 373 kbps (46.6kB/s)
Wednesday 14:33 5896 kbps (737kB/s) 352 kbps (44kB/s)
Wednesday 14:32 5080 kbps (635kB/s) 370 kbps (46.3kB/s)
Wednesday 14:32 5488 kbps (686kB/s) 366 kbps (45.8kB/s)
Wednesday 14:31 4938 kbps (617kB/s) 363 kbps (45.4kB/s)
7 REPLIES 7
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Is your usage under 13GB for this month?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
woodbridge
Newbie
Posts: 6
Registered: ‎19-08-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Yes - current peak time usage for the month is only 5.96GB
WWWombat
Grafter
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

We're on the same plan as you, and last month was the first time we hit the 13GB (in-peak) limit.
Once we did, we got the same behaviour that you are experiencing - slower speeds in the peak period, as expected from http://www.plus.net/support/broadband/products/archive/bb_premier1.shtml. That pages suggested we ought to have experienced a slow-down to 2Mbps for most stuff, but it felt slower. Perhaps not quite as bad as your 126kbps though.
Thanks God it only lasted one evening  Wink
Your slowdown *could* be caused by congestion at your exchange, but the timing you report is indeed suspicious. My gut feel would say it is something in PlusNet's traffic management that is hitting you.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
woodbridge
Newbie
Posts: 6
Registered: ‎19-08-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Checked local exchange during yesterday's slow period - no problems reported, all status shown green
woodbridge
Newbie
Posts: 6
Registered: ‎19-08-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Been looking through some of the other threads and I think I might have a similar problem as 'gilson' who posted 'Issue with being capped in peak hours at 1/2Mb' on on 16/12/2010, 07:20
Quote
The peak hours on my profile (4pm to midnight) are being capped at 1/2Mb download speed, in off peak hours I'm getting full line speed. I have not gone over any limits so it would be my guess that something has not reset since my last last payment date which is affecting my peak time usage.

with response by Joanne Pilson
Quote
Seems we've had a glitch somewhere which caused your profile to not be showing the correct service offer. That's now rectified so things should be back to normal.

Any one at PlusNet able to check this out for me too?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

I've replied to your ticket, we should be able to fix this shortly. We've also got someone looking into what's caused this as it seems to be the same billing date as the other customer and the same product.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
woodbridge
Newbie
Posts: 6
Registered: ‎19-08-2007

Re: Regular abysmally slow download speeds 126 kbps 16:00 to 24:00

Download speed now back to normal - thank you