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Hi there, I've just checked over your account and ran some line tests and we're not seeing signs of any issues with the connection so it's likely that the problems you're seeing are down to the Wifi signal between the router and your devices.
Please take a look at the guide here which should hopefully help with that: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Let us know how you get on.