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Regrade to 21CN please

sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Regrade to 21CN please

Hi, BT ADSL checker is confirming today that i'm WBC ADSL2+ enabled today on the ashurst exchange.
Can you please regrade my account over to 21cn please?
One it happens do I need to reconnect or will the router re-sync anyway?
Rich.
6 REPLIES
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: Regrade to 21CN please

You need to ask for the order to be for uncapped uploads as well!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Regrade to 21CN please

yep i'll have that as well please.  I assume thats the Annex M?
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: Regrade to 21CN please

No. Annex M costs extra and robs some of your download speed to give extra upload.
By default Plusnet cap upload to 448kbps. Uncapping is free and should give you up to double upload speed (depending on your line length).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Regrade to 21CN please

Anyone help at plusnet?
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Regrade to 21CN please

Hi there
The order to move you onto ADSL2+ has been placed with uncapped upload and should complete on the 18th.
Any further issues please give us a shout
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Regrade to 21CN please

Thanks Matthew