Refunded Line Activation of £49.99 not received

[#1]

Hello,

Question #182472492

Despite several calls and several weeks I have still not been sent the cheque for the refund of £49.99 which the last adviser assured me would be sent within a week.

[#2]

Hi there.

I'm sorry to hear you've not received your refund yet.

I can see the ticket is with the right people(Our billing team) to send you the refund, we'll need to send you a cheque, but when they pick it up you should receive the cheque within 21 days.

Apologies for any inconvenience caused by the delay.