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Refund for loss of service?

Jw326
Newbie
Posts: 2
Registered: ‎23-10-2022

Refund for loss of service?

Hi, I had no broadband service for a number of days this month due to an openreach issue. Am I due a refund for the days I had no service? If so, is it automatically credited or do I have to request it?
Since the line was repaired by openreach, normal service is thankfully resumed.
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 12,313
Thanks: 5,503
Fixes: 429
Registered: ‎30-06-2016

Re: Refund for loss of service?

@Jw326  Welcome to the Community forum.

See. https://www.plus.net/help/legal/automatic-compensation/

Moderator and Customer
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Jw326
Newbie
Posts: 2
Registered: ‎23-10-2022

Re: Refund for loss of service?

Hi, should the refund appear in my billing history or separately? Looking back, each bill has been for the same debit amount.

Where in my account should I look to check?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Refund for loss of service?

Hi there, I've just looked into that for you and as I need to reply with some account sensitive information I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=230007886
 

Adam

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 Adam Walker
 Plusnet Help Team