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Reducing - Speed test results

Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Reducing - Speed test results

Router is connecting at a rock stable 19Mb/s+
When I first connected to plusnet (beginning of October), I was getting stable speed test results at about 16mb/s. These have now dropped to about 10Mb/s - also verified with the BT wholesale checker.

I don't think there is much point trying the normal troubleshooting (master socket etc) as my connection speed is not the problem (solid 19Mb/s+ as identified above)

What else should I try before contacting support?
Router stuff:
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 546350625
Lan Rx : 330310436
ADSL Tx : 467211
ADSL Rx : 664978
CRC Down : 0
CRC Up : 10381
FEC Down : 0
FEC Up : 12931
HEC Down : 4614
HEC Up : 0
SNR Up : 7.8
SNR Down : 1.5
Line Attenuation Up : 9.6
Line Attenuation Down : 15.0
Data Rate Up : 1064
Data Rate Down : 19169
20 REPLIES
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Speed test results

You could check Current line speed in the Member Centre here. Does that say 16.9Mbps?
David
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Speed test results

Telephone numer:
xxx
Phone exchange:
ALSAGER
Estimated line speed:
16Mb (This may vary between 14.5Mb and 18Mb) - Checked on 2013-12-05 23:36:44
Current line speed:
16.2 Mb
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Reducing - Speed test results

The problem could be the slow speeds mentioned for your exchange here Sad
David
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Reducing - Speed test results

I'm on Alsager Exchange as well, and having problems with the speed on my Fibre during PEAK TIMES....Bt seem to think its a problem with my equipment (I DONT THINK SO)
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

That looks like that'll be it. Earlier evening test today slightly better which co-incides with those graphs.

How do you get to that page by navigating from the homepage?
Thanks
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

OK now I seem to have been dropped onto a slower profile with a 9dB margin - anyone from comms care to comment?
Thanks.

Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 551096763
Lan Rx : 333755724
ADSL Tx : 999975
ADSL Rx : 11536320
CRC Down : 0
CRC Up : 112
FEC Down : 0
FEC Up : 13539
HEC Down : 507
HEC Up : 0
SNR Up : 7.2
SNR Down : 9.5
Line Attenuation Up : 9.6
Line Attenuation Down : 15.0
Data Rate Up : 1050
Data Rate Down : 15349
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Reducing - Speed test results

If you've been doing a number of reboots to try to get speeds up that could have caused the lower speed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

I Haven't. I did one, but connected after that fine at 19M+
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

Oh by the way - regarding the exchange status - link posted up thread - WMKDG is Kidsgrove - WMALS is alsager. It's possible that WMKDG serves some alsager premises, but not many.
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Reducing - Speed test results

For some fibre connections Alsager is a child exchange of Kidsgrove so the connections do go through there.
However as your sync speed has dropped, I'd suggest you're affected by something else (aswell?) - your line is pretty stable so first thing to do is an SNR reset. I'll go put that through now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

Thanks.
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Reducing - Speed test results

Hey Tony mine hit an all time low last night 3.5Mb during peak time last night not bad eh for a line that gets 73-75mb during off peak, shame I'm hardly in during off peak lmfao
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Reducing - Speed test results

Will that SNR reset be done already? Do I need to disconnect/reconnect?
Thanks.
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Reducing - Speed test results

It should have completed by now. If it didn't disconnect you then log in to the router and disconnect/reconnect from there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff