Reduced stability since switch to Unlimited
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Reduced stability since switch to Unlimited
18-01-2013 8:21 AM
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I always used to get weeks of unbroken uptime, but now am having to reboot the router once every 1-2 days.
On the previous service, interleaving and upload capping were both always OFF, with no issues. These settings have had to be re applied this week, so the product change must be more than a tariff change, ie moved across to a new network - is that correct?
Using a Netgear DGND3300v2 router, which has no useful logs I can offer When internet access disappears, sometimes its not possible to even log in to the router admin interface. I'm not sure why the router would suddenly start becoming unstable when the only change is to the broadband product though.
Router stats:
ADSL Link Downstream Upstream
Connection Speed 16687 kbps 1159 kbps
Line Attenuation 28.5 db 12.0 db
Noise Margin 6.3 db 6.4 db
Speeds today are as below:
Also tried the Plusnet Broadband Fault Checker but it seems to be broken:There's been a problem
Quote Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Would appreciate any help in figuring out where any problems might be.
Re: Reduced stability since switch to Unlimited
18-01-2013 1:30 PM
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Sorry about the issues you've been having, I'm wondering if the application of interleaving might be the factor that's led to the stability issues. By the way that looks like it was applied unintentionally due to problem 73795.
I'd suggest we place an order to remove it and see if that resolves it.
Let me know if you're happy for us give that a try and I'll place an order that should go through on Monday.
Re: Reduced stability since switch to Unlimited
18-01-2013 3:08 PM
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Your help is really appreciated.
Re: Reduced stability since switch to Unlimited
18-01-2013 3:35 PM
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Re: Reduced stability since switch to Unlimited
19-01-2013 7:33 PM
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New connection stats;
ADSL Link Downstream Upstream
Connection Speed 7360 kbps 1024 kbps
Line Attenuation 25.0 db 11.5 db
Noise Margin 15.1 db 11.0 db
I'm not sure what the changes in Attenuation/Noise indicate either. This never ever happened in the last year. Made zero changes here - same router, computers, no new wiring, wifi equipment, nothing.
The only change has been the switch to the new Unlimited package. Put me down as not very happy!
Re: Reduced stability since switch to Unlimited
19-01-2013 7:35 PM
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Ex-Broadband Service Manager
Re: Reduced stability since switch to Unlimited
20-01-2013 8:53 AM
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Re: Reduced stability since switch to Unlimited
21-01-2013 8:54 AM
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Each time there is an unexpected disconnect and reconnect, Internet access stops working even though the router says its connected.
The only fix seems to be to manually repeat the disconnect and reconnect, or reboot the router
Re: Reduced stability since switch to Unlimited
21-01-2013 9:12 AM
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Re: Reduced stability since switch to Unlimited
22-01-2013 9:25 AM
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But only at half speed
Still waiting for Plusnet support to pick up the updated ticket
Re: Reduced stability since switch to Unlimited
22-01-2013 11:42 AM
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