Reduced IP Profile
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Reduced IP Profile
Reduced IP Profile
15-01-2012 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have a very stable connection being 0.5 miles from the exchange and router shows DSL connection rate of 8128 normally getting download speed of 6000+ now down to 1800.
Plusnet shows current line speed of 7.15 Mb.
I have only got 1 router and don't want to pay engineers fee.
How can I get the IP Profile changed?
Chris.
Re: Reduced IP Profile
15-01-2012 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your line probably needs to be reset, which can either be done by raising a ticket, or possibly by asking the Digital care team who monitor this forum (but only office hours M-F).
(You might get asked to jump through the hoops of doing BT speedtest , connecting to the test socket and whatnot, but they only do that to try and eliminate more obvious possibilities first.)
Re: Reduced IP Profile
16-01-2012 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
JayG is indeed spot on. the bRAS and DSLAM are showing different speeds. one is set to 2000 and the other 7150. I've reset the SNR so if you could runa a BT speed test a bit later and see whether it's changed that'd be great.
Jojo
Re: Reduced IP Profile
16-01-2012 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I shall do a test when I get home from work.
I have also just noticed after reading the guides that my exchange is ADSL2+ ready - whoopee.
I have raised a ticket to get upgraded - can't wait.
Chris.
Re: Reduced IP Profile
16-01-2012 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Reduced IP Profile
16-01-2012 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
IP Profile on BT speedtester still 2000.
But - do I need to restart the router?
Chris.
Re: Reduced IP Profile
17-01-2012 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll run some more tests and see what I can find out.
Jojo
Re: Reduced IP Profile
17-01-2012 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our suppliers have advised that they have adjusted the bRAS profile. This should take effect within 4 hours. Let me know later if you see the speed increase.
Jojo
Re: Reduced IP Profile
17-01-2012 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed only 4395 but hopefully that is due to the time of testing.
looking forward to ADSL2.
Thanks for the help.
Chris.
Re: Reduced IP Profile
18-01-2012 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let us know if it doesn't pick up and we'll do a bit more investigation. Hope it does though
Re: Reduced IP Profile
18-01-2012 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happy with this.
You guys are cool!
Chris.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page