Reduced IP Profile - Plusnet please help!
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Reduced IP Profile - Plusnet please help!
18-01-2012 10:27 AM
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If one of those friendly Plusnet staff members is watching could they please have a look and see if this can be done for my connection.
The BT speedcheck test shows a download speed of 3066 with an IP profile of 3500, both of which are about half of what I used to get.
Re: Another Reduced IP Profile
18-01-2012 10:34 AM
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If you provide the information requested in this post we can give you some advice: http://community.plus.net/forum/index.php/topic,96155.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Another Reduced IP Profile
18-01-2012 10:47 AM
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FROM ROUTER
ADSL Link Downstream Upstream
Connection Speed 4768 kbps 448 kbps
Line Attenuation 30.0 db 15.5 db
Noise Margin 15.9 db 20.0 db
FROM PLUSNET
Estimated line speed:7Mb (Accurate to within +/- 1Mbit) - Checked on 2012-01-18 09:23:17Current line speed: 5 Mb
FROM BT
Download Speed achieved - 3066Kbps
Acceptable RAnge 600-7150
DSL Connection rate - 4768 downstream, 448 up-stream
IP Profile - 3500
Re: Another Reduced IP Profile
18-01-2012 12:17 PM
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You need to reboot your router which should give you a higher sync speed. If you could repost your router stats after the reboot please.
Note that if the sync speed goes up you will not see an immediate increase in speed test results. Keep an eye on the BT speed test IP Profile. Once that goes up the PN current line speed should follow in 12 hours and you will then see normal speeds.
BTW: Which exchange are you on?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Another Reduced IP Profile
18-01-2012 1:14 PM
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Any other suggestions from anyone?
Re: Another Reduced IP Profile
18-01-2012 2:48 PM
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How long has your current connection been up? Plusnet will want to see a couple of days continuous connection - when they see that they will be able to do a SNR reset.
Has your exchange got 21CN?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Another Reduced IP Profile
18-01-2012 3:34 PM
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Don't think we are 21CN - exchange is SSCAL
Was hoping that JoJo from PlusNet would have chipped in by now she seems very helpful on the IP profile front
Re: Another Reduced IP Profile
18-01-2012 4:05 PM
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Re: Another Reduced IP Profile
18-01-2012 4:12 PM
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Re: Another Reduced IP Profile
18-01-2012 4:21 PM
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Re: Reduced IP Profile - Plusnet please help!
18-01-2012 4:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Reduced IP Profile - Plusnet please help!
18-01-2012 4:56 PM
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Quote from: jelv The problem is that his target is 15 - until that is sorted he's not going to see a lot better speeds.
You're wrong! Even on a target SNR of 15dB, the OP should be syncing much faster than they are are. That is why I suggested the test socket.
Please don't tell people what isn't useful when you don't know yourself.
Thank you.
Re: Reduced IP Profile - Plusnet please help!
18-01-2012 5:12 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Reduced IP Profile - Plusnet please help!
18-01-2012 5:14 PM
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Re: Reduced IP Profile - Plusnet please help!
18-01-2012 5:19 PM
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With a 6dB noise margin I get 4800kbps
This ties in with Chris's estimate
Unfortunate error corrected
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