Reduced DL speed following problem
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Reduced DL speed following problem
08-05-2013 1:04 PM
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I reported a problem on 19th April whereby my DL speeds had reduced to dial-up speed, and after a couple of router resets, the connection dropped completely. A router reset on the following day restored DL speeds but not to the level that they were previously. I was used to getting 2.3 - 2.7 Mbps previously (not great I know), but since the fault on the 19th April I cannot get more than 1.8 Mbps DL.
The SNRM seems to be over 10Gb and I wondered if the outage had caused this to be raised by BT, and if so, whether it can be reduced please so that my DL speed recovers to the previous levels? The line has been stable since around 18th April, but at the reduced DL speed.
Thanks,
Re: Reduced DL speed following problem
08-05-2013 2:25 PM
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I've checked over your connection and can see that your downstream SNR is 10dB, I've placed a SNR reset to bring this down to six as you have a nice stable line. This usually takes around 4 hours to complete which you should then see an increase with your speeds.
Let me know how you get on.
Chris
Re: Reduced DL speed following problem
09-05-2013 8:17 AM
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I have checked last night and this morning, and router status page shows DL SNRM still at 10.2 dB, and speed tests show DL speed still pegged at 1.8mbps.
Can you confirm that the request to drop the SNRM has gone through please? If so, do I need to disconnect and reconnect the router in order for it to become effective, or does it take a few days for the new setting to bed-in on the line?
Thanks for your help.
Re: Reduced DL speed following problem
09-05-2013 11:36 AM
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I'd suggest opening another fault ticket so we can investigate this further if needed.
Re: Reduced DL speed following problem
09-05-2013 12:56 PM
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Re: Reduced DL speed following problem
09-05-2013 10:12 PM
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I ran a BT Speedtest this evening and here are the stats:
1. Best Effort Test: -provides background information.
Download Speed
1.91 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
I have seen that the IP profile is capped at 2 Mbps, and wondered if this can be raised in any way, as I was previously getting 2.3 - 2.7 Mbps download so can only assume that it was higher until the recent problem last month. The SNR did briefly drop back to 6 dB tonight, but is back up at 10 again for some reason?
Thanks for your help and advice
Regards
Re: Reduced DL speed following problem
09-05-2013 10:55 PM
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Re: Reduced DL speed following problem
10-05-2013 11:13 PM
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The download attenuation shows as 62dB. Does this indicate that 2mb is the best that I can achieve?
Cheers
Re: Reduced DL speed following problem
13-05-2013 10:14 AM
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Re: Reduced DL speed following problem
13-05-2013 12:44 PM
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Using a TP-Link Archer VR600 modem-router.
Re: Reduced DL speed following problem
14-05-2013 10:16 PM
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dropped later with a forced re-sync. I am now syncing at 2912mb and seems stable at this
Level. Can my IP profile be raised from 2 to 2.5mb?
If not, is it likely to go up at the exchange if the line continues to be stable
at 2912 sync speed?
Thanks
Re: Reduced DL speed following problem
15-05-2013 9:25 AM
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As you mentioned the large SNRM change in reply #5, can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?
Re: Reduced DL speed following problem
15-05-2013 12:49 PM
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It looks like your IP profile has been raised to 2.5Mb/s so I've also bumped your speed profile to match this.
I hope this helps.
Re: Reduced DL speed following problem
15-05-2013 1:04 PM
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Re: Reduced DL speed following problem
15-05-2013 1:12 PM
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Regarding the noise, I did a quiet test and all seemed to be OK.
Now the bad news - I was planning to fit a recently purchased ADSL faceplate next weekend, so it could be back to square one again!
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