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Red lights on router

HarryBurns
Newbie
Posts: 2
Registered: ‎28-10-2019

Red lights on router

Hi,

Both my broadband light and router light are red. I have tried all of the fixes and tested all of the party’s but nothing has worked. Can I check if there’s a fault on the line? I’m not sure what my landline number is
4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Red lights on router

Use links below; first thing to do is to check you have a dialling tone on phone.
If that's no good report phone line fault first.
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Red lights on router

 

Hi @HarryBurns

 

As @Gel has suggested, you can report faults via the links provided - alternatively, if you can PM your account username to myself or any other staff member, we'll be happy to check this for you.

 

Best wishes

 

Dave

HarryBurns
Newbie
Posts: 2
Registered: ‎28-10-2019

Re: Red lights on router

Thanks @Gel and Dave. Dave I’ll shoot over my account details and it would be great if you could take a look.

Cheers both
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Red lights on router

 

Hi @HarryBurns - thanks for the PM.

 

I've tested your line and there's an external fault which is causing your lack of broadband connection.

 

I've raised this for you here on a fault ticket which contains all of the relevant details.

 

Best wishes

 

Dave