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Red light on router

Lorzkai
Newbie
Posts: 1
Registered: 26-09-2016

Red light on router

Moved house 30 days ago was meant to get internet turned on today after a lot of carrys on and now it's not even worked and the internet light is red!!!!
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Red light on router

Good Afternoon, 

 

your router is using an incorrect password to connect to us at present, this can occur if the password for your account is changed whilst your router is disconnected from service.

 

to correct this you can factory reset your router if it is the one we supplied and this will rerun auto setup, alternatively call our tech support team on 0800 432 0200 and we can guide you to manually update this information


 Paul Tarr
 Plusnet Network Operations