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Red light internet on router.

Haylz88
Dabbler
Posts: 12
Thanks: 3
Registered: ‎01-11-2019

Red light internet on router.

Can someone please help me. Have moved from sky to plusnet already regretting it. Wow cannot get through on phone or online to chat to someone to help. I have been connected today text message received to say phone line is up and working etc. All lights are green except internet one on hub. Have tried connection via password and username still not working
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,838
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Red light internet on router.

@Haylz88  Welcome to the forum.

It can take up until midnight for the broadband to activate. See what it's doing tomorrow morning.

Moderator and Customer
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EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Red light internet on router.

Hi @Haylz88,

 

As @Baldrick1 has mentioned, it may take up to midnight on your activation date for your broadband to complete and for this be ready to use. That being said, your order has completed since you made this post and it appears that your broadband is now fully up and running. Please let us know if you're still experiencing any problems with getting online.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team