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Red light and no internet conection

AlexBodrov
Newbie
Posts: 3
Registered: ‎03-03-2018

Red light and no internet conection

GM
Have some issues with my router and connection. if I understand correctly I should already have the Internet but it is for some reason missing. could you check what's wrong?
5 REPLIES
Superuser
Superuser
Posts: 13,048
Thanks: 4,341
Fixes: 26
Registered: ‎22-08-2007

Re: Red light and no internet conection

Hi Alex,

A warm welcome to the forums.

When were you told that your account would be active?

Did you connect the router before then?

Have you tried a factory reset?

Have you logged on to the router to see if the account details are correct?

Is there a dial tone on your phone line?

AlexBodrov
Newbie
Posts: 3
Registered: ‎03-03-2018

Re: Red light and no internet conection

When were you told that your account would be active? - 2nd of March

Did you connect the router before then? - No,I didn’t.

Have you tried a factory reset? Yes, I did.

Have you logged on to the router to see if the account details are correct? - I don’t exactly understand what you mean. I tried to log on the router with admin psswd

Is there a dial tone on your phone line? -No
AlexBodrov
Newbie
Posts: 3
Registered: ‎03-03-2018

Re: Red light and no internet conection

Is there a dial tone on your phone line?
I can’t check it I don’t have a phone Smiley
Superuser
Superuser
Posts: 13,048
Thanks: 4,341
Fixes: 26
Registered: ‎22-08-2007

Re: Red light and no internet conection

Ohhh!!  That is an essential diagnostic tool! Thumbs Up

Is there a dial tone on your phone line? -No

Without a dial tone, this becomes a phone problem, not a broadband problem.

I don’t exactly understand what you mean. I tried to log on the router with admin psswd

See the user guide which provides information on logging in and manually setting the user name.

Also look at the line stats page to see if line speeds are reported.

Plusnet Help Team
Plusnet Help Team
Posts: 6,136
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Red light and no internet conection

@AlexBodrov Apologies for the delayed response.

It looks like the order was pushed back to the 8th due to the weather.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team