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Red light and flashing b symbol on router

Rags
Hooked
Posts: 8
Thanks: 1
Registered: ‎17-11-2022

Red light and flashing b symbol on router

I'm sure it's been asked about thousands of times on here but this we've got no service (it's been out for over an hour now) - red light and flashing b on router. Desperately trying to work from home and have limited data - can someone please help asap!
8 REPLIES 8
jab1
Legend
Posts: 19,197
Thanks: 6,307
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Registered: ‎24-02-2012

Re: Red light and flashing b symbol on router

@Rags Have you got service on your land line?

John
Rags
Hooked
Posts: 8
Thanks: 1
Registered: ‎17-11-2022

Re: Red light and flashing b symbol on router

Hiya, yep the landline seems to be working ok
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jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Red light and flashing b symbol on router

OK - in that case report a broadband fault via: https://www.plus.net/help/report-a-problem/broadband/

John
Rags
Hooked
Posts: 8
Thanks: 1
Registered: ‎17-11-2022

Re: Red light and flashing b symbol on router

Hmm it tells me that page doesn't exist
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Red light and flashing b symbol on router

Sorry - see edit.

John
Rags
Hooked
Posts: 8
Thanks: 1
Registered: ‎17-11-2022

Re: Red light and flashing b symbol on router

Many thanks for your help! I've tried sending them a text 🤞
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Red light and flashing b symbol on router

Moderators Note

This topic has been moved from Full Fibre to Broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 24,022
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Registered: ‎22-08-2007

Re: Red light and flashing b symbol on router

If the router's light is red, that suggests it needs a factory reset - see How to set up your Plusnet Hub Two router | Help | Plusnet

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.