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Red internet light

sarahv67
Newbie
Posts: 3
Registered: 08-02-2017

Red internet light

Accidently turned off the router , Technicolor router, red internet light came on and now have no internet.  Reset router, red light now green, still no internet

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Red internet light

Can you try resetting it again one more time?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sarahv67
Newbie
Posts: 3
Registered: 08-02-2017

Re: Red internet light

Hi Matthew. That has worked,  thank you so much.  We have had more occasions of buffering when streaming recently.  What would be the best way to check this please?

Thanks again

Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Red internet light

Glad to hear it.

Is the buffering over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sarahv67
Newbie
Posts: 3
Registered: 08-02-2017

Re: Red internet light

Wireless connection. On the iPad. Catchup TV normally, and Amazon Prime. 

MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Red internet light

Are you in the same room when it happens? 

If you go to fast.com on the ipad wheen you ge tthe buffering what speed does it report? Or screenshot the graph on http://speedof.me ?