Recent speed/connectivity issues. Not getting product speed.

[jab1]

@smallblueplanet Thanks for that Helpdesk shot - confirms my thoughts. You have been losing DSL connection, as evidenced by the 'DSL uptime' and this has resulted in the DLM equipment reducing your speed/increasing the noise margin in an apparently futile attempt to rectify it.

Best suggestion I can make is to 'auto-report' a broadband fault via :https://www.plus.net/help/report-a-problem/broadband/#broadband - the instructions are at the bottom of the resulting page.

[Baldrick1]

@smallblueplanet 

There seems to be a couple of things to note.

Your download SNR is high. This will need Plusnet/Openreach input as to the cause. The other point to note is the large difference between you sync and data rate. How are you testing, over wireless or Ethernet cable? If the former try the latter.

[smallblueplanet]

@Baldrick1  Which info do you want to see again done when connected via ethernet cable?

[jab1]

@Baldrick1 Without trying to confuse the OP, isn't that kind what I've said? The high SNR and disparity between current and max attainable download rate point to DLM activity attempting (and failing) to correct the issue?

[Baldrick1]

The first thing to try is the basic BT Speed Test to see if it speeds up at all.

[smallblueplanet]

via ethernet

[jab1]

@smallblueplanet So no discernable difference in the two testing regimes? I suggest, if you haven't already, that you report a broadband issue, via the link I posted earlier.

[Baldrick1]

Sorry, I’m afraid that we need Plusnet input to progress this any further.

[smallblueplanet]

@jab1 @Baldrick1 

How do I progress it further please? I don't really use my mobile phone, it's just a PAYG.

Is there a way to open a ticket?

[Baldrick1]

@smallblueplanet 

Report it at https://faults.plus.net

[jab1]

@smallblueplanet Unfortunately, there is no way for subscribers to open tickets these days. You can either follow the link I provided - it will only cost you the price of a standard text, or wait for a Help Team member to pick this up.

[jab1]

@Baldrick1 PN claim you get a faster response using the automated system.

[smallblueplanet]

I started the online one but returned to the dashboard when I read that the automated one was faster. But I do now seem to have an open ticket, plus I've tried texting, oops!

Edit: the diagnostics bot says its found a fault and needs to send an engineer. Thanks, hopefully it'll soon get sorted.

[jab1]

Good - keep an eye on the ticket, and let us know how it goes.

[greygit]

Are you 'out in the wilds'? Your connection doesn't look to be that bad (from my perspective).

658 Kbps / 3.68 Mbps

Noise margin:2.5 / 4.4
Line attenuation:36.6 / 63.0
Signal attenuation:0.0 / 70.3

(my contract has a guaranteed minimum of a whole 200kbps).

Am I allowed to be officially jealous?