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Recent slow down (especially upload speed)

jknova
Newbie
Posts: 4
Registered: 07-07-2014

Recent slow down (especially upload speed)

Hello
I have been with Plusnet for around a year now, on the unlimited service with the pro add on. Recently the speed has been getting slower, making any form of gaming pretty much non existent, the pure download speed (ie for netflix) remains fine, but the upload seems to have slowed down. The BT wholesale site claims that 1-1.3Mb upload should be possible in which case the 0.3Mb found is low? Does the result below indicate some capping of the line?
Here are my DSL connection stats
Link Information
Uptime: 1 day, 1:21:33
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 10.700
Data Transferred (Sent/Received) [MB/GB]: 283,72 / 1,99
The results of the BT speedtest are as follows:
Download speedachieved during the test was - 8.09 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.44 Mbps
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Current line test
Phone exchange:
POPLAR
Estimated line speed:
12Mb (This may vary between 7Mb and 17Mb) - Checked on 2014-07-07 14:05:26
Current line speed:
9.4 Mb
Another speed test
<a href="http://www.speedtest.net/my-result/3609514925"><img src="http://www.speedtest.net/result/3609514925.png" /></a>
Any help on this issue will be greatly appreciated!
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Recent slow down (especially upload speed)

Hi jknova,
I've just placed an order for your upload speeds to be uncapped, this should take place overnight tonight for you. Let us know if you continue to have problems following this.
Chris Pettitt
Cloud Environments Engineer
jknova
Newbie
Posts: 4
Registered: 07-07-2014

Re: Recent slow down (especially upload speed)

thank you very much chris, is there anything I should do (reset router etc?) tomorrow to check whether this has worked?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Recent slow down (especially upload speed)

If you run a Speed Test at around 9am onwards, you should see the difference Smiley
Chris Pettitt
Cloud Environments Engineer
jknova
Newbie
Posts: 4
Registered: 07-07-2014

Re: Recent slow down (especially upload speed)

This has already worked, thank you very much
<a href="http://www.speedtest.net/my-result/3610942799"><img src="http://www.speedtest.net/result/3610942799.png" /></a>
Download speedachieved during the test was - 8.43 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.4 Mbps
Upload speed achieved during the test was - 0.92Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
If it drops back or anything I will post here again, but thanks for the help!
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Recent slow down (especially upload speed)

What are your router stats like (attenuation, SNRM)?
jknova
Newbie
Posts: 4
Registered: 07-07-2014

Re: Recent slow down (especially upload speed)

I am at work at the moment, but can get this this evening, how would you suggest getting them?
Do you expect the numbers above should improve further? Given the upload has nearly trebled (which I am very happy to see) I was not expecting much more improvement without going to fibre (which I cannot get yet) ?